Support Center

How can we help you?

Find answers to common questions below, or reach out directly. We are happy to help with your account, college lists, subscriptions, and app issues.

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Frequently Asked Questions

How do I create an account?

Open the app and tap "Get Started." You can sign up with your email address. No payment is required to get started.

How does College Matchmaker work?

College Matchmaker helps you find, compare, and track colleges based on your academic profile, interests, and goals. Enter your stats and let the app match you with schools that fit.

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password" and enter your email. You will receive a reset link within a few minutes. Check your spam folder if you do not see it.

How do I track my college applications?

Go to the Application Tracker tab in the app. You can add schools, set deadlines, track essay progress, and mark each step of your application as complete.

What is the Net Price Calculator?

The Net Price Calculator gives you an estimate of what a college will actually cost after financial aid. Enter your family's financial info to get a personalized estimate for each school.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to Settings - Apple ID - Subscriptions on your iPhone or iPad and select College Matchmaker to cancel.

I was charged but cannot access premium features. What do I do?

Open the app and go to Settings - Restore Purchases. If the issue persists, email us at shahzainshiraz423@gmail.com and we will sort it out right away.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the College Matchmaker purchase to request a refund.

Is my data private and secure?

Yes. We do not sell your personal data to third parties. Your academic profile and application information are stored securely and used only to power app features.

The app is crashing or not working correctly. What should I do?

Try closing and reopening the app. If it still does not work, delete and reinstall it from the App Store. Your data will be restored. Still broken? Email us with your device model and iOS version and we will investigate.

Contact Us

Still need help?

Send us an email and we will get back to you as soon as possible.

We typically respond within 1-2 business days.